Nina Effortless Lounge Set

It takes 2 to 3 Business Days to process and ship your order after you place it.

You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.

Shipping and Delivery usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

We use 4PX and Yun to ship orders. Shipping is free.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@casacooler.com.

If your return is accepted, you will need to ship the item back to our fulfillment center using a tracked shipping service. You will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the product is not damaged and if the right item was sent, the customer is responsible for all shipping charges and restocking fee if applicable.

You can always contact us for any return question at info@casacooler.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For any of these reasons, we will be responsible for the return shipping or restocking fees.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@casacooler.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@casacooler.com.

If your return is accepted, you will have to ship the product back to our fulfillment center, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@casacooler.com.

FAQs